- Definitions
- Booking
- Payment conditions
- Confirmation
- Operator's responsibility
- CONDITIONS OF THE CHANGE OF THE RESERVATION
- Cancellations
- Personal details
1. Definitions
- Booking/cancellation form
An electronic form that is only way to make/cancel the reservation or to take advantage of any other service available on ourkrakow.com - Customer
Natural person being capable in the sense of Civil Code - Portal
Portal ourkrakow.com - Operator
MAT Transport Osobowy - Voucher
The confirmation of the reservation and payment
2. Booking
Booking in ourkrakow.com is made after filling up and submitting the reservation form for the chosen service available on ourkrakow.com. The Customer is responsible for the results issued when wrong information is given in the reservation form. The Operator doesn't bear any responsibility for the defect of access to reservation system for reasons of security or for any other reasons Operator-independent. Operator reserves right to suspend the access to 4hotele.com for the necessary time when security threat or faultinesses will be debugged. Reservation becomes effective after the payment using the credit card or bank transfer or postal order has been made.
3. Payment conditions
3a. Credit card
In case of making non-cash payment using credit card Customer has to give out all information required to fill up the reservation form. Authorization and settlement take place with using the terminal placed on ourkrakow.com through direct connection with dotpay server by 128-bits coded protocol. Required, previously calculated amount will be stopped on your account and then collected. This will happen within 7 days after the reservation has been made but no later that 2 days before the day the Customer is going to arrive to the hotel. The reservation is ineffective if there is no possibility to stop the right amount on reserve's credit card in advance to pay for the reservation.
3b. Bank transfer
In case of making a payment in the form of a bank transfer, reserving is obliged to make a payment. The latest before the starting date of the service the payment must be posted to 7 working days in our account. In case of the lack of the payment the booking is ineffective. One should transfer the amount due to an account:
Around Krakow P.Konik, P.Mildner s.c.
ul. Bobrzyńskiego 41A/9,
30-348 Kraków,
nr rachunku dla: PL04160010130002001221257001
Fortis Bank Polska SA
3c. Payment for additional services
For services not included in your order (like additional accommodations, paid TV or Mini Bar in the hotel), the fee must be settled by Customer at the place. The currency is Polish Zloty (PLN). The prices given in USD and EURO are counted up daily. Any differences in virtue of payments may get out of difference in rates during encasing of transaction by Reserve's credit cards service bureau or cutsomer's bank.
4. Confirmation
All services carried out via the ourkrakow.com service require the individual confirmation through the Service, in this case in the sequence of 2 working days to the address shown e-mail by reserving in the form. a document is being sent Voucher. After receiving Voucher at the booking is regarded finished.
5. Operator's responsibility
The Operator is obligated to exert oneself to realize service with similar standard and time which has been defined in reservation form in the event that Operator is unable to realize submitted reservation because of its fault or fault of other economic subjects. When Customer disagrees with second-best reservation or its realization is impossible because of other reasons than defined in position 2 or its establishment would result with excessive fees then Operator is obligated to return previously made payment into Customer's bank account on the conditions stated in position 6 and 7. Return of payment makes that no other claims may be given to the Operator. Money return will be transferred into the account which has been pointed in the reservation form by Customer no later than one month after beginning date of reservation. Operator is not responsible for temporary inconveniences which may appear in its subcontractors and are caused by the damage of the car or motor coach. In case of extraordinary, independent circumstances like disasters, strikes, wars or other exceptional situations which defeated making of the reservation in accordance with the agreement the Operator is released from responsibility.
6. CONDITIONS OF THE CHANGE OF THE RESERVATION
If you want to change earlier reservation, send an e-mail on the address office@ourkrakow.com
In the title write: Amendments of the reservation
In the content write the number of your own reservation. If you lost it, give as much as possible informations describing this reservation: date and hour, town (place), Your name and e-mail.
In case of the change of the booking to more expensive one should transfer the difference in the amount according to pkt.3b.
7. Cancellations
If you want to cancel earlier reservation , send an e-mail on the address office@ourkrakow.com
In the title write: Cancellation
In the content write the number of your own reservation. If you lost it, give as much as possible informations describing this reservation: date and hour, town (place), Your name.
When reservation is cancelled by Customer we charge with the following fees:
- - 50 PLN - when cancellation is made no later than 3 day before beginning date of reservation
- - 100% of previously made payment when cancellation takes place in less than 3 days before beginning date of reservation (100% cost of first day if reservation has been made only for accommodation)
- - 100% of previously made payment if cancellation has been made not filling up and sending a Cancellation Form
- - 100% of previously made reservation if Customer will not come to the hotel or he will not take the advantage of already made reservation without making any necessary changes
In case of cancellation the correct amount is transferred into Cutsomer's account by bank transfer.
8. Personal details
When booking by www.ourkrakow.com, the customer hereby agrees to have its personal data recorded in www.ourkrakow.com database and database of dotpay who is responsible for booking process. Personal data will be processed for Reservation purposes and marketing only and in full accordance to the Polish Law of the 29.08.1997 of confidentiality of personal data. All the users are entitled to view and make any changes in their Personal data record.
